Frequently Asked Service Questions

Q: How do I know when it's time for my car to be serviced?
A: Your owners manual contains the exact maintenance schedule for your specific make and model. If you are unsure, feel free to give us a call!

Q: Do you only work on Chevy models?
A: No, we specialize in Chevy service but can service just about all makes and models. Call us if you have any questions!

Q: What does the Feldman Care Maintenance Package include?
A: Our Feldman Care Maintenance Package allows you 4 visits that includes an oil change, tire rotation, and multi-point vehicle inspection.

Q: What is the difference between factory and aftermarket parts?
A: Factory means you receive parts directly from the manufacturer that built your vehicle. These are made specifically for your make and model and are guaranteed to perform at a high level. Factory parts typically come with a warranty to add security to your purchase. Aftermarket means that the parts were created by a third party. Although these parts will likely carry a lesser price tag, they are made to be generic meaning they are designed to fit multiple makes or models. Choosing aftermarket parts can be a gamble as the fit, performance, and warranty varies.

Q:Do you offer express service for quick repairs?
A: Yes! We have an Express Service Department for quick fixes such as, oil and filter change, tire rotation, brake pad replacement, engine air filter replacement, and more!

Q: How do I order parts for my Chevy?
A: You can place an order directly on our website through our Parts Department or you can give us a call to place an order!

Q: What do I gain by receiving service from Chevrolet Certified Technicians?
A: By choosing Certified technicians, you are guaranteeing that maintenance and repairs will be completed by technicians who have gone through factory-training and tests. To receive this title, the mechanic is first trained by manufacturer experts and then tested to ensure they have gained the proper knowledge and skills.

Q: How often should I get my oil changed?
A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.

Q: How often should I flush my coolant?
A: Flushing your coolant is recommended every 15,000 to 45,000 miles but our team recommends referring to your user manual as specifics can differ per make and model.

Q: How often should I replace my air filters?
A: Although, the typical recommendation is every 15,000 - 30,000 miles, it can differ for each make and model so our service team recommends referring to your user manual for more specific timeline.

Q: Do you offer interior sanitizing services?
A: Yes, our service center offers PermaSafe sanitizing services to keep you and your family healthy. Visit our service specials page to see our PermaSafe Protection coupon!

Q: Can you install a remote starter in my vehicle?
A: Yes, our service technicians have the ability to install remote starters in vehicles that currently do not have the ability.

Q: My car needs new tires, do you sell tires?
A: Yes, we have a Tire Center within our Service Center. Feel free to use our Tire Finder on our website to find the best tires for your vehicle.

Q: Can I get my inspection completed here?
A: Yes, our service center can complete your state inspection!

Q: How do I know when it's time to get my transmission fluid flushed? 
A: Typically for the average vehicle you will get your transmission fluid flushed every 40,000 miles or 4 years, whichever comes first. We recommend referring to your vehicles owners manually for specific details regarding your make and model!

Q: What is the difference between synthetic and conventional oil?
A: Synthetic oil is a chemically engineered oil to provide peak performance for vehicle, while conventional oil is more crude and refined, containing impurities.

Q: Which oil is better for my car, conventional or synthetic?
A: Synthetic oil is recommended because it is specifically designed to provide a better engine performance, combat a build-up, reduce friction and wear, withstand high-temperatures, and better controls the breakdown of oil.

Q: What service specials do you have?
A: We run various service and parts specials throughout the year. Find our updated service special list here.

Q: When is the body shop open?
A: Our body shop is open Monday thru Friday from 8AM-5PM.

Q: Do you sell car accessories?
A: Yes! We sell floor mats, ladder racks, spoilers, roof racks, running boards, splash guards, and more. Find our accessories department here.

Q: Do you offer express service for quick repairs?
A: Yes! We offer express service on various repairs like engine oil and filter changes, tire rotation, cabin air filter replacement, engine air filter replacement, windshield wiper blade replacement, exterior light bulb replacement, and more!

Q: When do I need to get my fuel injector cleaned?
A: It's a good rule of thumb to get it cleaned every 15,000 to 45,000 miles but please refer to your owner’s manual for a maintenance schedule that is specific to your make and model.

Q: How often should I get my brake fluid changed?
A: Our team recommends every 50,000 miles but it's always a good move to refer to your owner’s manual for a maintenance schedule specific to your make and model.

Q: Do I need an appointment to get my oil changed?
A: No, you can come in anytime and we will get you in. However, you may want to click on the “Appointments” link above on this page to schedule an appointment, so you don’t incur unnecessary wait time.

Q: Do they sell tires in the service department?
A: Absolutely! In fact, we have a tremendous tire inventory so we can find what works best for you, at a great price, and get you back on the road quickly.

Q: Can I Switch to Synthetic Oil or a Different Grade?
A: We recommend you check the owner’s manual to see which oil grade is best for your car. Usually, switching to synthetic oil is not an issue but sometimes, it’s not the best practice for older vehicles. You can contact our service department to ensure that the oil grade you’re using is right for your car.